So Vang

6925 Brunswick Ave N. – Brooklyn Park, MN 55429

612-618-1549 – sovang8@gmail.com

Qualifications

6 years of retail production and customer service experience. A reliable

team player with leadership qualities. Embraces social media,

technology, and trends.

Experience

Retail Production Supervisor (2007-present)

The Good Bead, Inc.

• Supervise and manage a team to fulfill daily online retail orders.

• Coordinate team to fulfill over $75,000 in monthly retail sales.

• Devise schedules and regularly coordinate teams to efficiently process

and ship orders with daily time constraints.

• Train new and existing team members.

• Coordinate meetings with Manager to discuss about production sales

and monthly promotions.

• Utilized FedEx and Endicia Dazzle programs for shipping

orders/packages.

• Read and respond to customer service e-mails.

• Utilize Microsoft Dynamics GP for modifying customer orders and

creating Purchased Orders.

Public Relation Representative (2005 – 2006)

Hmong Student Organization – St. Cloud State University

• Schedule weekly meetings

• Record meetings and provide meeting minutes to members through

organization website.

• Conduct and coordinate meetings with Public Relation committee for

organization events

• Assist in managing organization’s website.

• Assist in designing promotional materials for events (i.e. flyers, banners,

tickets, etc.) and for organizational uses (i.e. business cards and

organization logo).

Education

St. Cloud State University (2002 – 2007)

• Bachelors in Fine Arts; English: Creative Writing

o Minor in Communications: Advertising

Skills

• Proficient in Microsoft Office Word, Excel, and Outlook.

• Avid user of Mac and PC computer devices

o Adobe Photoshop and InDesign programs.

• Fluent in Hmong Language